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Here you can find the most common questions

What is the delivery time of vouchers?	» open
It depends on the way of voucher payment. You will receive the vouchers 48 hours after ordering in case you pay for the vouchers cash on delivery. In case you pay by invoice you will receive the vouchers 48 hours after your payment delivery. It is necessary to order the vouchers till 13 p.m; if you order the vouchers after 13 p.m the delivery time is one day longer.

What is the voucher validity?	» open
The voucher validity is stated on each voucher. The meal vouchers are valid since the date of the latest emission issue (i.e. approximately from half of November) to 31.12.of the following year. Other vouchers released since 1.5. have been valid till 31.12. of the following year.

Where can I call if I have a question regarding the vouchers?	» open
In case of questions regarding the vouchers call please the information line 233 113 435.

Are the affiliates obliged to get the money back if the voucher is not used to full extent of its nominal value?	» open
Legal regulations don’t solve this situation directly. We have to go out from the legal regulations of the Law Nr. 586/1992 Code of Law on income tax in the full version. In view of the employee the benefit in the form of Sodexo vouchers is exempt from income tax provided it deals with non-financial payments. In case the employer provided the employees with financial benefits they would have to pay income tax from such a benefit. The vouchers cannot be changed for money without any tax consequences. On the other hand if the shop didn’t give the money for not exhausted vouchers back it would mean an unreasonable enriching on the side of the shop. It is not easy to answer the above-mentioned question unambiguously. In our view the right solution is the exhaustion of the total voucher value for one main meal. The customer should be informed about the total exhaustion of the voucher value before the purchase.

Contact

info@sodexhopass.cz
+420 233 113 435

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